Privacy Policy
Last Updated: March 19, 2025
1. Introduction
VoiceTranscript ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service, website, and mobile application (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
We may collect information about you in various ways:
2.1 Personal Information
When you register for an account, subscribe to our service, or contact us, we may collect personally identifiable information, such as:
- Your name, email address, and phone number
- Billing information and payment details
- User preferences and settings
2.2 Audio and Transcription Data
Our Service processes audio files that you upload for transcription. This may include:
- Audio recordings you upload
- The transcribed text generated from your audio
- Metadata associated with your audio files
2.3 Usage Information
We automatically collect certain information about your device and how you interact with our Service, including:
- IP address and device identifiers
- Browser type and operating system
- Pages you view and links you click
- Time spent on our Service and usage patterns
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Service
- Processing and completing transactions
- Sending administrative information, updates, and security alerts
- Responding to your comments, questions, and requests
- Analyzing usage patterns and trends to enhance user experience
- Protecting against fraudulent, unauthorized, or illegal activity
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain your audio files and transcriptions according to your plan limits or until you delete them from your account.
5. Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access and receive a copy of your personal information
- The right to correct or update your personal information
- The right to request deletion of your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: support@voicetranscript.app